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wherein the intended message is successfully delivered, received and understood. • Engaged Listening. • Nonverbal Communication. • Managing Stress in the Moment. Effective Communication is significant for managers in the organizations so as to perform the basic functions of management, i.e., Planning, Organizing,10 FORMAL COMMUNICATION It is follows the organizational structure of Mauritius Telecom. It refers to the official channels of communication which exist in Communication is important from the point of view of understanding it in terms of a process, system, interactional base and structuring. There are various